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Cosmic

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Refund and Returns Policy
Thank you for shopping at Cosmic By Swati. We take immense pride in our craftsmanship and want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.
1. Return Window
You have [7 / 14 / 30] days from the date of delivery to initiate a return or exchange for eligible items. After this period, we unfortunately cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
  • The item must be unused, unworn, unwashed, and undamaged.
  • It must be in its original packaging with all original tags, labels, and hygiene seals intact.
  • You must provide the original receipt or proof of purchase.
3. Non-Returnable Items
Due to the nature of our products and hygiene standards, the following items cannot be returned or exchanged
  • Custom or Bespoke Orders: Any garments made to measure, customized, or altered specifically for you.
  • Clearance or Sale Items: Items purchased during a promotional sale or marked as “Final Sale.”
  • Accessories & Jewelry: For hygiene reasons, earrings and certain accessories cannot be returned.
  • Intimates & Shapewear: Unreturnable due to hygiene and health standards.
4. How to Initiate a Return
If your item meets the eligibility criteria, please follow these steps :

  • Contact Us: Email our support team at [Your Support Email] with your Order Number and the reason for the return. Include photos if the item is defective or damaged.

  • Wait for Approval: Our team will review your request and send you a Return Authorization (RA) number along with shipping instructions within 24-48 hours.

  • Pack the Item: Securely pack the item in its original packaging. Please ensure the RA number is clearly visible on the outside of the package.

  • Ship the Item: Dispatch the package to our designated return address.

5. Refund Process
Once we receive your returned item, our quality control team will inspect it.

  • Approval: We will notify you via email whether your refund has been approved or rejected based on the item’s condition.

  • Processing: If approved, the refund will be processed back to your original method of payment.

  • Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account or on your credit card statement, depending on your card issuer’s policies.

6. Exchanges

We only replace items if they are defective, damaged, or if you require a different size in the exact same style (subject to availability). If you need to exchange an item, please email us at care@cosmicbyswati.com.

7. Damaged or Defective Items
We run strict quality checks, but if you receive a faulty or damaged product, please contact us within 48 hours of delivery. Please share your order number and clear images of the defect. We will arrange a replacement or a full refund at no additional cost to you.
8. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning an item due to a change of mind or sizing issue. Shipping costs are non-refundable.

  • Store Responsibility: If the return is due to a defect, damage, or an error on our part (e.g., wrong item shipped), [Your Store Name] will cover the return shipping costs.

9. Contact Us
If you have any further questions about our Refund and Returns Policy, please reach out to our customer care team :
  • Email: care@cosmicbyswati.com
  • Phone/WhatsApp: +91 8287748729
  • Business Address: D2/204, Jeewan Park, Near Pankha Road, New Delhi 110059
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