Shipping and Delivery Policy
At Cosmic by Swati, we are committed to delivering your beautiful handcrafted outfits in pristine condition and right on time. Please read our shipping policy carefully to understand our processing and delivery timelines.
1. Order Processing Time
- Ready-to-Wear Items: All standard ready-to-wear orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- Custom & Bespoke Orders: Since these garments are made-to-measure and feature intricate hand-embroidery, production takes more time. Custom orders are typically dispatched within 10 to 15 business days. We will communicate the exact estimated timeline with you when the order is placed.
- You will receive another notification along with tracking details once your order has been shipped.
2. Domestic Shipping (Within India)
- Shipping Charges: We are delighted to offer Free Shipping Across India on all prepaid orders.
- Delivery Timeline: Once dispatched, orders typically take 3 to 7 business days to arrive, depending on your location. Metro cities usually receive deliveries faster, while remote areas may take a little longer.
3. International Shipping
- We proudly ship our designer wear globally!
- Shipping Charges: International shipping costs are calculated dynamically at checkout based on the weight of your package and the destination country.
- Delivery Timeline: International deliveries generally take 7 to 15 business days after dispatch.
- Customs, Duties, and Taxes: Please note that Cosmic by Swati is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the sole responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive an email and/or WhatsApp message containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking portal to update the status.
5. Delays & Unforeseen Circumstances
While we work closely with top-tier courier partners (such as BlueDart, Delhivery, or DHL) to ensure timely deliveries, Cosmic by Swati cannot be held liable for shipping delays caused by factors beyond our control. This includes severe weather conditions, strikes, natural disasters, or customs clearance delays.
6. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you for a corrected address. Re-shipping charges will be borne by the customer in such cases.
7. Damaged or Lost Packages
If your package arrives damaged, please do not accept the delivery and contact us immediately. If you have already accepted it, take clear photos of the damaged packaging and product, and email us within 24 hours of delivery.
If your tracking link shows “Delivered” but you have not received the package, please report this to us within 48 hours so we can escalate the issue with our shipping partner.
8. Contact Us
If you have any questions or need further assistance regarding your shipping, feel free to reach out:
Email: care@cosmicbyswati.com
Phone/WhatsApp: +91 8287748729
Business Address: D2/204, Jeewan Park, Near Pankha Road, New Delhi 110059